Returns

Return Policy

  1. Returns Overview

At Medisale, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

  1. Eligibility for Returns
  • Timeframe: You have 30 days from the date of purchase to return your item(s).
  • Condition: To be eligible for a return, the item must be:
    • Unused and in the same condition that you received it.
    • In its original packaging.
  • Non-Returnable Items: Certain types of items cannot be returned, including:
    • Perishable goods (e.g., food, flowers)
    • Custom or personalized items
    • Intimate or sanitary products
    • Gift cards
  1. How to Initiate a Return
  1. Contact Us:
    • Email our customer support team at support@medisale.com with your order number and reason for the return.
  2. Receive Return Authorization:
    • Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to proceed.
  3. Prepare Your Package:
    • Securely pack the item(s) in the original packaging, including all tags, accessories, and documentation.
    • Clearly write the RMA number on the outside of the package.
  1. Return Shipping
  • Responsibility: Customers are responsible for paying the shipping costs for returning the item(s).
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Lost or Damaged Returns: Medisale is not responsible for lost or damaged packages during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.
  1. Refunds
  • Processing Time: Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund within 5 business days.
  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
  • Partial Refunds: Partial refunds may be granted for items that are not in original condition, damaged, or missing parts for reasons not due to our error.
  1. Exchanges
  • Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [support@medisale.com].
  • Process: Follow the return process outlined above to exchange your item.
  1. Damaged or Defective Items
  • Immediate Action: If you receive a damaged or defective item, please contact us within 48 hours of receipt with photographic evidence of the damage or defect.
  • Resolution: We will arrange for a replacement or refund based on the issue and your preference.
  1. Non-Returnable Items
  • Final Sale Items: Items marked as "Final Sale" are not eligible for returns or exchanges.
  • Personalized Products: Customized or personalized items cannot be returned unless they arrive damaged or defective.
  1. Contact Us

If you have any questions or need further assistance with your return, please contact our customer support team:

  • Email: support@medisale.co.uk
  • Phone: 01453702940
  • Address: Unit 2 Warehouse Wisloe Rd Business Park Slimbridge, Gloucester GL2 7AJ

We are available to assist you from 9:00 AM to 5:00 PM (Monday to Friday) and before 1pm on Saturdays.

  1. Policy Updates

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed about our return practices.