Delivery

Shipping Policy

  1. Shipping Overview

Welcome to MediSale! We are dedicated to provide you with a seamless and efficient shopping experience. Below are the details of our shipping policies to ensure transparency and clarity.

  1. Free Expedited Shipping Offer
  • Free Expedited Shipping Threshold: Enjoy free expedited shipping on all orders over £20 within the United Kingdom.
  • Eligibility: Free expedited shipping is automatically applied at checkout when your total order value exceeds £20. This includes the cost of products before taxes.
  1. Shipping Rates
  • Orders Over £20:
    • Shipping Cost: £0.00 (Free Expedited Shipping).
  • Orders Under £20:
    • Standard Shipping Fee: £4.45 per order.
    • Note: The standard shipping fee is applied automatically at checkout for orders below £20.
  1. Shipping Destinations
  • Domestic Shipping Only: We currently do not offer international shipping. All orders are shipped within the United Kingdom.
  • Excluded Regions: Free Delivery is not available for all UK areas. Exempt regions include Northern Ireland, the Channel Islands, Isle of Wight, Isle of Man, and remote areas such as the Scottish Highlands & Islands.
  1. Delivery Timeframes
  • Processing Time:
    • Same-Day Processing: Orders placed before 3:00 PM (Monday to Friday) are processed same day.
    • Standard Processing: Orders placed after 3:00 PM or on weekends are processed within Next Working Day after payment confirmation.
  • Shipping Methods:
    • Estimated Delivery Time: 1-2 business days.
    • Estimated Delivery Time: 1-3 business days.
    • Please note that delivery times are estimates and may vary due to factors beyond our control, such as postal delays.
    • Free Expedited Shipping (Orders Over £20):
    • Standard Shipping (Orders Under £20):
  1. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order status through our website or directly via the carrier’s tracking portal.

  1. Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or mis deliveries caused by incorrect or incomplete address information provided by the customer.

  1. Damaged or Lost Packages
  • Damaged Items: If your package arrives damaged, please contact our customer support within 48 hours of receipt with photographic evidence of the damage. We will arrange for a replacement or refund as per our Return Policy.
  • Lost Packages: In the rare event that your package is lost in transit, please contact us, and we will initiate an investigation with the carrier to resolve the issue.
  1. Returns and Exchanges

For information on how to return or exchange items, please refer to our Return Policy.

  1. Order Confirmation
  • Confirmation Email: An email confirmation is sent for every order placed. This confirmation is sent to the email address provided when you place the order (or to your PayPal/Apple Pay account email).
  • Email Accuracy: We are unable to re-send order confirmations, so please ensure you enter the correct email address during checkout.
  • Check Your Inbox: If you do not receive a confirmation email within a few minutes of placing your order, please check your spam or junk folder. If you still cannot locate the email, please contact our customer support team for assistance.
  1. Payment Methods

We accept a variety of secure payment methods to make your shopping experience as convenient as possible:

  • Credit and Debit Cards: All major credit and debit cards are accepted, including Visa, MasterCard, American Express, and Discover.
  • PayPal: Pay securely using your PayPal account for a fast and easy checkout process.

All payments are processed securely, and we do not store your payment information on our servers.

  1. Discount Codes
  • Single Use per Order: Only one discount code may be applied to a single order. If you have multiple codes, please choose the one that best suits your purchase before applying it at checkout.
  • Eligibility and Restrictions: Discount codes are subject to specific terms and conditions outlined at the time of their creation. Ensure that the code you are applying is valid for your current order.
  • Combination with Other Offers: Discount codes cannot be combined with other promotions, discounts, or offers unless explicitly stated.
  • Expiration: All discount codes have an expiration date. Please use them before they expire to take advantage of the savings.

If you encounter any issues applying your discount code, please contact our customer support team for assistance.

  1. Contact Us

If you have any questions or concerns regarding our Shipping Policy, Order Confirmation, Payment Methods, or Discount Codes, please feel free to reach out to our customer support team:

  • Email: support@medisale.co.uk
  • Phone: 01453702940
  • Address: Unit 2 Warehouse Wisloe Rd Business Park Slimbridge, Gloucester GL2 7AJ

We are here to assist you from 9:00 AM to 5:00 PM (Monday to Friday) and before 1pm on Saturdays.

  1. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed about our shipping practices.